Returns & Refund Policy

Returns

We hope you love your purchase.

If you are not completely satisfied, you may return eligible items within 14 days of receiving your order.

Items must be:

• unused
• in their original packaging
• in resalable condition

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

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Non-returnable Items

The following items cannot be returned:

• personalised products
• custom-made products
• gift cards
• items damaged through misuse

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

• your order number
• clear photographs of the item
• photographs of the packaging

We will work with you to provide a suitable solution as quickly as possible.

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Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the return is due to our error.